Order status and shipping

Do you ship to my country?

We ship to many countries worldwide! To check if we can ship to your location, simply search for your country in the list below using CTRL+F (or CMD+F on Mac):

Asia
Malaysia, Hong Kong, Korea, Taiwan, Philippines, Vietnam, Japan, Nepal, Myanmar, Brunei, Macau, Bangladesh, Cambodia, Laos, Maldives, Pakistan, Mongolia, Sri Lanka

Europe
Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Vatican City, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Czechia, Norway, Malta

Oceania
Australia, New Zealand, Fiji, Papua New Guinea

Americas
United Kingdom, Canada, Mexico

Middle East
United Arab Emirates

If your country is not listed or you need further assistance, feel free to:

  • Email our Customer Care team at support@hydragun.com
  • Check the FAQ section on the product page under "Which countries does [product name] ship to?"

How long will it take for me to receive my package?
Please note that all delivery times are estimated and not guaranteed. 

Country  Regular Shipping  Expedited Shipping  Freight Truck Shipping (Supertub)
Singapore                             

1 to 2 business day
Local Shipping

Via Lalamove, contact our
Customer Care Team

1 to 2 business day
Local Shipping

Australia                               

3 to 5 business day
Local Shipping

1 to 4 business day

Local Shipping

Not available

New Zealand 

5 to 7 business day
International Shipping

Not available  Not available
United States

3-5 business day
Local Shipping

Not available

3-6 business day
Local Shipping

Hawaii & Alaska

7 to 15 business day
Shipping from the US

Not available 

7-9 business day
Local Shipping

United Kingdom

3 to 7 business day
International Shipping

Not available  Not available
Canada                                 

3 to 5 business day
Local Shipping

Not available  Not available
Malaysia                              

1 to 5 business day
International Shipping

Not available  Not available
South Korea   

1-2 business day
Local Shipping

Not available  Not available
Hong Kong

3 to 5 business day
International Shipping (except for HeatPulse 2)

Not available  Not available
The rest of the world

7-9 business day
International Shipping

Not available            Not available


💡Please note for Hong Kong, Malaysia, United States and Canada multiple items in an order may ship separately. Our team will provide you with tracking information for each parcel.

How can I track my order?
Once your order has been processed, our system will automatically send you your tracking information and it should also be updated with an estimated delivery time. Should you come across any issues with tracking your package, please feel free to email our Customer Care Team at support@hydragun.com