Order status and shipping

Do you ship to my country?
We ship to many countries around the world. To find out if we can ship to you, use CTRL+F (CMD+F for Mac) to search for your country:
Malaysia, Hong Kong, Korea, Taiwan, Philippines, Vietnam, Japan, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Vatican City, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Czechia, United Arab Emirates, Nepal, Myanmar, Netherlands, Brunei, Macau, United Kingdom, Canada, Mongolia, Malta, Norway, Bangladesh, Cambodia, Fiji, Laos, Maldives, Pakistan, Papua New Guinea, Sri Lanka, Mexico, Australia, New Zealand

How long will it take for me to receive my package?

Please note that all delivery times are estimated and not guaranteed. Some shipments might be delayed due to COVID restrictions.

Country  Regular Shipping  Expedited Shipping 
Singapore                             

1 to 2 Business Days

Local Shipping

Via Lalamove, contact our Customer Care Team
Australia                               

1 to 10 Business Days

Local Shipping

1 to 6 Business Days

Local Shipping

New Zealand 

3 to 12 Business Days 

International Shipping

Not available 
United States

1 to 4 business days
(3-8 business days if Fast Tag is not available)

Local Shipping

Not available
Hawaii & Alaska

7 to 15 business days
Shipping from the US

Not available 
United Kingdom

3 to 7 business days  

International Shipping

Not available 
Canada                                 

1 to 3 business days

Local Shipping

Not available 
Malaysia                              

1 to 5 business days

International Shipping

Not available 
South Korea   

1-2 Business Days

Local Shipping

Not available 
Hong Kong

2 to 6 business days

International Shipping (except for HeatPulse 2)

Not available 
The rest of the world

7-9 Business Days

International Shipping

Not available              


💡Please note for Hong Kong, multiple items in an order may ship separately. Our team will provide you with tracking information for each parcel.

How can I track my order?
Once your order has been processed, our system will automatically send you your tracking information and it should also be updated with an estimated delivery time. Should you come across any issues with tracking your package, please feel free to email our Customer Care Team at support@hydragun.com