Can I return HYDRAGUN after I've purchased it?

Our goal is to make sure you have a great experience with HYDRAGUN and with your new purchase. However, if in any case, you are not satisfied with your HYDRAGUN purchase for any reason, we will accept returns within 30 days of you receiving the product.  Any returns after this period will not be accepted. In addition, please note the following:

  • The return address will be provided by our Customer Happiness Support Team during the return process.
  • Please ensure that the item you're returning is repackaged with all the cords, accessories, and documentation that were included when you received it.
  • Only items that have been purchased directly from our Official Sites and Partners can be returned to HYDRAGUN.
  • You will be responsible for ensuring the returned product is working and all parts are present.

How do I start a return?

For Australia/Singapore/US Orders:

1. Please contact our Customer Happiness Support Team at support@hydragun.com to initiate the return and kindly provide them with your order number;

2. Once we receive your return request;
- Singapore returns, we will arrange for a courier to pick up the returned unit.

- Australia returns, we will provide you with a return label and kindly drop them off at Australia Post and send our team a photo of the receipt.

- US returns, we will provide you with a return label and kindly drop them off at USPS and send our team a photo of the receipt.

3. Our warehouse will then inform us that they have received the returned unit. Please take note that the return process might take up to 5-7 business days in total.

4. We will then initiate your full refund. Do take note that refunds might take 7-10 business days. Depending on the payment method you used.


For International/Hongkong Orders:

1. Please contact our Customer Happiness Support Team at support@hydragun.com to initiate the return

2. Once we receive your return request, our team will provide you with the return address. Please note that HYDRAGUN does not cover shipping costs for International and HK orders.

3. Our warehouse will then inform us that they have received the returned unit and will take 1 business day to process.

4. We will then initiate the refund minus the 7% restocking fee. It might take 7-10 business days for the refund to reflect. Depending on the payment method you used.